Shipping policy

Historia Shipping Policy

Effective June 2025 – applies to every order placed on shophistoria.com

1. Where We Ship

Historia currently delivers to all 50 U.S. states, APO/FPO/DPO addresses, and U.S. territories. Restricting shipments to the United States helps us keep costs predictable and maintain our all-American supply chain.

2. Order Processing Time

• Handling time: 1 – 2 business days (Monday–Friday, excluding federal holidays).

• You’ll receive two emails: an immediate order confirmation and a tracking link as soon as your package leaves our fulfillment partner.

3. Transit Time

Packages travel via Standard Ground through USPS, UPS, or FedEx. Delivery typically takes 2 – 7 business days after the order leaves the warehouse. Remote areas and military addresses may require additional time.

4. Shipping Rates & Free-Shipping Threshold

Weight is based on the combined total of the items and protective packaging supplied by each artisan or warehouse.

5. Tracking & Delivery Issues

• Tracking links activate within 24 hours of label creation.

• If your order shows “Delivered” but you can’t locate it, first check with household members and neighbors, then contact the carrier. Still missing after three business days? Email hello@shophistoria.com so we can start a trace.

• For items damaged in transit, email photos of the packaging and product within seven days of delivery and we’ll arrange a replacement or refund.

6. Address Accuracy & Changes

Verify your shipping address at checkout. Packages that return due to incorrect addresses will be reshipped at the buyer’s expense. Need a change? Contact us within one hour of placing your order; once an item ships, we can’t reroute it.

7. Separately Shipped Items

Because our catalog is produced by multiple U.S. artisans, multi-item orders may ship in separate boxes. You’ll pay only the single shipping charge quoted at checkout (or none, if your order qualifies for free shipping).

8. Holiday & Weather Delays

Severe weather, natural disasters, or peak-season carrier backlogs can extend transit times. Any widespread delays will be announced in a banner on our site and on the Shipping Updates page.

9. Sustainability Commitment

We favor recyclable corrugate, FSC-certified paper, and biodegradable packing peanuts whenever possible. Shipping exclusively from U.S. locations keeps carbon miles lower than imported goods.

10. Need Help?

Email hello@shophistoria.com or use our Contact page. We reply within 24 hours, Monday–Friday, 9 AM – 3 PM EST.

Thank you for supporting American artisans and preserving our shared heritage with every order.