FAQ
- Q: Are all products on Historia Made in USA?
- A: Yes, every item is crafted in the USA by verified American artisans and manufacturers. We partner with trusted suppliers to ensure authenticity, reflecting our commitment to American heritage. Check product descriptions for details on origin and craftsmanship.
- Q: How do you ensure the historical accuracy of your products?
- A: Each product is inspired by America’s vibrant past, and our team researches historical designs and works with suppliers to reflect these stories, as part of our “Where every good has a story” promise.
- Q: Can I request custom historical designs or products?
- A: Currently, we offer a curated selection, but we’re open to suggestions! Contact us at hello@shophistoria.com with your ideas, and we’ll explore options with our USA-based artisans.
- Q: How long does shipping take?
- A: Shipping within the USA takes 2-7 business days via our trusted dropshipping partners. Orders are processed within 1-2 days, and you’ll receive tracking info by email.
- Q: What are your shipping costs?
- A: We offer free shipping on orders over $150! Rates are calculated at checkout.
- Q: Do you ship internationally?
- A: Currently, we ship only within the USA to ensure the best experience with our Made in USA products. Stay tuned for future expansions!
- Q: What payment methods do you accept?
- A: We accept secure payments via Shopify Payments, PayPal, and Apple Pay. All transactions are encrypted for your safety.
- Q: Can I modify or cancel my order?
- A: Orders can be modified or canceled within 1 hour of placement. Contact us immediately at hello@shophistoria.com, and we’ll assist if the order hasn’t shipped.
- Q: What should I do if my order arrives damaged?
- A: We’re sorry to hear that! Contact us at hello@shophistoria.com with photos of the damage within 7 days, and we’ll arrange a replacement or refund with our supplier.
- Q: What is your return policy?
- A: We offer a 60-day return policy for unused items in original condition. Contact us at hello@shophistoria.com to initiate a return, and we’ll provide a prepaid label where applicable.
- Q: How do I get a refund?
- A: After approving your return, refunds are processed within 5-7 business days to your original payment method. You’ll receive a confirmation email once complete.
- Q: Are there restocking fees?
- A: No restocking fees apply, but return shipping costs may vary. Contact us for details based on your order.
- Q: How can I contact Historia for support?
- A: Reach us via email at hello@shophistoria.com or through our Contact page. We aim to respond within 24 hours, Monday through Friday, 9 AM–3 PM EST.
- Q: Do you offer gift wrapping or personalization?
- A: Currently, we don’t offer gift wrapping, but please contact us for special requests!
- Q: Why should I shop at Historia?
- A: Historia celebrates America’s heritage with USA-made goods, each with a unique story. You’re owning a piece of history while supporting American artisans.